ABOUT

Mug Haven was founded by a carb loving coffee addict that saw a need for unique and enjoyable drinkware you didn't have to hide when your mom came over to visit. Starting with ceramic mugs, Mug Haven quickly expanded in to other facets of the drinkware world including travel mugs and tumblers. In house designer means there's always something unique and fun coming soon! While our drinkware is all hand printed and designed in the USA, our blank drinkware comes from various places all over the world, all ethically sourced.

We strive to support you, the retailer! Please feel free to use any photos or videos that you see on our ecommerce site, our wholesale site, or any of our social media accounts. We would also love to feature your shop (b&m or online) on our website and IG under our 'where to shop' tabs. Just send us a video or photo showcasing MH in your store! 

ABOUT

Mug Haven was founded by a carb loving coffee addict that saw a need for unique and enjoyable drinkware that was perfect for all occasions. Starting with ceramic mugs, Mug Haven quickly expanded in to other facets of the drinkware world including travel mugs and tumblers. While our drinkware is all hand printed and designed in the USA, our blank drinkware comes from various places all over the world, all ethically sourced.

Your success is our success! We no longer sell direct to customer and you will not find us with a retail presence as of June 2022! Our focus is YOU! We continuously work on updating our website to make everything easier to find. We have recently added a drop shipping option directly to checkout! Up top you'll also find a tab titled 'Marketing' where you can find all assets and promo images for our current collections. Pre-orders will always be welcome. We're working on compiling a retailers list for our website to direct customers on where to shop - and we can't wait! If you have any ideas for us, be sure to let us know how we can support you! 

 
 

Policies & Information

Minimums & Pricing

Through this website, there are no minimum order quantities (MOQ).
Merchandise is NOT allowed to be sold on any marketplace, including but not limited to: Etsy, Facebook Marketplace, Amazon, Ebay, etc. No buy-in groups.

MSRP is required at a 'times 2' markup (although many have had success with x3.5!). Sales up to 25% off on non-seasonal items are acceptable on a temporary basis. Clearance sales for seasonal items after 25 days are permitted. We reserve the right to terminate any wholesale accounts we feel compromise the integrity and pricing structure of Mug Haven.

Drop shipping orders will now be available to be placed at any time by any approved member of our page. Please select Drop Shipping at checkout.

Shipping Policy

Orders are fulfilled in order of availability.
TAT (turn around time) is 8-15 days. May be longer due to order volume.
Pre-orders will have ship by date listed on items.
All orders are shipped via UPS or USPS, dependent upon cost and shipping time. Retailer is responsible for all shipping costs incurred. If you have a preference on shipping partner, you must let us know by emailing sales@mughaven.com
We currently only ship within the USA through this site. 

*ANY OVERAGE OF AT LEAST $1 ON SHIPPING WILL BE REFUNDED TO YOU.
**ANY UNDERPAYMENT OF SHIPPING BY AT LEAST $3 WILL BE BILLED TO YOU.

Return & Exchange Policy

Upon receiving your shipment, if the box appears damaged, please take photos. Any damaged merchandise must be reported with photos within 48 hours of delivery.
Insurance claims cannot be filed without photos. After 48 hours, or without photos, replacement claims will be denied and orders will not be refunded.

 

**DUE TO CURRENT PACKAGE HANDLING ISSUES, ORDERS WILL NOT BE REPLACED WITHOUT PHOTOGRAPHIC EVIDENCE OF DAMAGE.**
Please photograph the box, inside and out, as well as the products as a whole and the broken items. The more photos, the better.


We do not accept returns or exchanges.
Please join our Facebook Group to destash or ISO.

 

CONTACT

405.509.1681 / sales@mughaven.com

 

Edmond|OKC, Oklahoma

Thanks for submitting!